zopim reviews Live Chat

October 5, 2013

For the Advanced Package, agents have the ability to manage unlimited chats at the same time and can forward chat to other online agents. It also has unlimited number of departments in which agents are being grouped accordingly (Sales, Customer Service, etc.)

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In addition, ithas unlimited triggers to help you automatically identify high value visitors and send chat invites.
In the Basic Package, there are still unlimited number of agent and unlimited chats but only have 2 Triggers and 2 Departments.
And for the Free Package, only one agent is allowed and only one concurrent chat.

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